Privacy Policy

This Privacy Policy explains how Instant Bed Bug Assassins ("IBBA," "we," "us," or "our") collects, uses, and shares information when you visit bedbugassassin.com, request a free inspection, call or text us, or receive our services. By using our website or submitting a request, you agree to the practices described here.

Information We Collect

Information you give us

When you fill out a form, start a chat, call us, or schedule service, we may collect:

• Your name
• Email address
• Phone number, including your mobile number if you provide one
• Service address, city, and state
• Property details, such as property type and whether you have seen bed bugs
• Any other information you choose to include in a message, chat, or phone call
• Job application information, if you apply for employment with us

Payment for services is handled by our payment processors. We do not store full credit card or bank account numbers on this website.

Information collected automatically

When you visit our website, we and our service providers may automatically collect standard technical information, including your IP address, browser type, device type, operating system, referring page, the pages you view, and the dates and times of your visits. We collect this through cookies, pixels, and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inspection requests, questions, and service inquiries
• Schedule, perform, and follow up on inspections and treatments
• Send appointment confirmations, reminders, and service updates
• Process payments and administer payment plans
• Send text messages if you have opted in to receive them
• Review and respond to employment applications
• Improve our website, services, and customer support
• Measure the performance of our advertising
• Comply with legal obligations and enforce our agreements

SMS and Text Messaging

If you opt in to text messages, we may send you appointment confirmations, scheduling and technician updates, follow-ups about your inspection or service, and occasional promotional messages.

Opting in to text messages is entirely optional. It is not required to submit a form, request an inspection, or receive service from us. You may still contact us by phone or email at any time.

Reply STOP to any message to stop receiving texts from us. After you reply STOP, we will send one confirmation message and will not text you again unless you opt back in. Reply HELP to any message, or contact us at 855-674-4328 or [email protected], for assistance. Carriers are not liable for delayed or undelivered messages.

Text messaging originator opt-in data and consent are not shared with any third parties or affiliates for their own marketing or promotional purposes. We share your mobile number only with the service providers who help us deliver our own messages to you, and those providers may not use it for any other purpose.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our pages, and measure our advertising. Services we use include Google Analytics and Google Ads, CallRail for call tracking, an OpenAI advertising pixel, Trustindex for displaying reviews, and Twine for our web forms and website chat.

These providers may set their own cookies and collect information about your activity on our site, subject to their own privacy policies. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do. You can also opt out of Google Analytics using the Google Analytics opt-out browser add-on.

How We Share Information

We do not sell your personal information. We share information only in these situations:

• Service providers. Companies that perform work on our behalf, such as scheduling and messaging platforms, payment processors, call tracking, email delivery, and website hosting. They may use your information only to provide services to us.
• Our service locations. Requests are routed to the IBBA location that serves your area so a technician can respond.
• Legal requirements. When we are required to respond to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. In connection with a merger, acquisition, or sale of all or part of our business.

As stated above, mobile information and text messaging consent are never shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We keep your information for as long as needed to provide services, maintain service and treatment records, meet warranty obligations, comply with legal and tax requirements, and resolve disputes. When information is no longer needed, we delete it or remove identifying details.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

• Text messages. Reply STOP to any message to opt out.
• Email. Use the unsubscribe link in any marketing email, or contact us directly.
• Phone. Ask us to remove your number from our call lists.
• Access and deletion. Contact us to request a copy of the personal information we hold about you, to correct it, or to ask us to delete it. We will respond as required by applicable law.

Some information must be retained for legal, warranty, or recordkeeping reasons even after you opt out of communications.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Third-Party Links

Our website may link to sites we do not control, including review platforms and social media. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Continued use of our website or services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Instant Bed Bug Assassins
815 Montgomery St
Shelbyville, IN 46176
Phone: 855-674-4328
Email: [email protected]